Refund policy

I do not take returns because every piece is custom made. 

You can always contact us for any issues with your order jackieochef@originalzencollective.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Exchanges are considered on a case by case basis. Please reach out via email jackieochef@originalzencollective.com

 

If exchanges are approved, the buyer is responsible for the shipping associated with an exchange.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
If there are issues with your order, please send lots of photos to show proof of damage for the issue. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jackieochef@originalzencollective.com